Frequently Asked Questions

Do you bill quarterly or monthly?
We bill monthly. Bills are typically mailed on or near the last day of each month and are due the 20th of each month.

How much can I expect my monthly bill to be?
Averages for estimating can vary for many reasons and we recommend using 1500 gallons per month per person for estimating purposes. See our billing rates for charges.

What are my payment options?
You can pay by cash or check in our office, pay by check though the mail, leave a check in our secure drop box located at the south side of the building or pay using your banks bill pay option.

You may also choose to pay electronically through Payment Service Network. They offer the ability to view and or pay your bill online or by phone. You can set up automatic payments or login to pay each month. Payment Service Network does charge service fees. More info

We do not offer "auto pay" setup using direct withdrawal from your bank account to Waverly's.

My bill was unusually high this month. What happened?
The most common reason for higher than usual water usage is a leaking toilet. Typically it is either a sticking flushing mechanism or a worn out flapper (valve seal) between the tank and bowl.

We will be filling a pool or watering landscaping. Do you offer a break on our water bill?
During the warm months we believe most additional water is used outside for pools, sprinklers, etc., and is not going into the sanitary sewer system. Residential customers receive an automatic sewer allowance on their bills May through October based on their average usage.

If you are filling a pool for the first time or watering a new lawn give us a call so we aren't alarmed when we see the higher water usage. If you already have a history of filling a pool or watering your lawn you don't need to call us each year.

Do you provide my garbage and recycling service?
No, we only provide sanitary sewer and water service.

I found flags and/or painted marking in my yard. What are they for?
When we receive a Digger Hotline ticket our personnel are required to mark our services in the area requested on the ticket. We are only marking water and sewer lines. Nearly always flags or paint are within the public right-of-way. 

Colors and their meaning
Red - electric power lines, cables, conduit and lighting cables
Yellow - gas, oil, steam, petroleum or gaseous materials
Orange - communications, cable TV, alarm or signal lines, cables or conduit
Blue - water, irrigation and slurry lines
Green - sewers and drain lines
Pink - temporary survey markings
White - proposed excavation